Client Information · Updated 30 October 2026
Your Project.
Clearly Agreed.
Good projects start with a shared understanding. Here’s how we agree the work, handle changes and prepare for handover, so you know what to expect. Your written quote or project agreement records the details for your project.
Website Design
Page count, features, content entry and integrations are listed in your quote.
An editing dashboard, online checkout, live bookings, source-code delivery and account transfers are included only when expressly listed. A visual demo does not include live connections. Domain registration, hosting, renewals, paid tools and transaction charges are itemised separately where applicable.
Before launch, we agree the review process, test the included flows and record the handover contents. After handover, you can use the access supplied in your agreement or appoint another developer. A dashboard lets you edit only its supported fields; code changes require suitable technical access. Optional Arcform support is charged as agreed.
View Prices & Request A QuoteE-COMMERCE / PAYMENT SETUP
Your Store. Your Payment Account.
Arcform’s role. We help assess provider compatibility with your country, products, bank and currencies, explain setup requirements, and connect and test the checkout integration agreed in your written quote. We confirm payment eligibility, scope and disclosed third-party costs before you commit.
Your role. You own and apply for the payment-provider or merchant account, submit required identity, business and banking documents directly to the provider, accept its terms, maintain the account and pay its fees. Customer payouts go to your nominated account. You manage fulfilment, refund decisions and disputes, with any technical support defined in your quote.
Approval, costs and timing. Provider approval, processing, settlement and payout timing are controlled by the provider. Live card payments require approval and completed setup. Setup, subscription, transaction, currency-conversion, refund and chargeback charges may apply; they are separate from Arcform’s build fee unless expressly included. We discuss any delay or alternative payment method with you before changing the agreed launch plan.
Bank transfers and 1stPay instructions can be included where agreed. These payments require your confirmation of receipt unless a verified automated integration is expressly included. Ticketing, ticket delivery and entry validation are scoped separately in the written quote. These terms do not reduce deliverables already agreed for an existing project.
Discuss Your Store’s Payment SetupLogo & Brand Identity
Concept count, refinement rounds, logo versions and final file formats are agreed before work starts.
A refinement adjusts the selected direction. A new name, new concept or change of brief is additional scope and needs an approved quote. Brand guidelines, stationery and editable source files are included only where listed.
Final approved files are released under the agreed usage or ownership terms after full payment. Fonts and other licensed components retain their own licence terms. Trademark searches, registration and legal clearance are separate services; a logo commission does not guarantee registration or exclusivity.
View Prices & Request A QuotePosters & Social Content
Your quote lists the number of designs, sizes, platforms and revision rounds.
Supply approved wording, dates, prices, photographs and contact details. Check the proof before publication. New campaigns, additional sizes, copy changes after approval and extra revision rounds are quoted before proceeding.
Artwork delivery does not include printing, paid advertising, posting, account management or editable files unless listed. A monthly social arrangement must state the content allowance, approval process and who publishes. No reach, follower or sales result is promised.
View Prices & Request A QuoteCampaign & Display Design
Placements, artwork variants, dimensions and production requirements are agreed in the brief.
Provide the printer or media owner’s specifications before design. Resizing, alternative campaigns and changes to an approved message are additional scope. We obtain approval before any separate production expense.
Printing, fabrication, installation, media placement and advertising spend are separate unless included. Approve the final proof and production specifications before release. Digital and printed colours can differ; specialist print proofs are separately agreed.
View Prices & Request A QuoteBooking & Enquiry Systems
We specify whether the flow is an enquiry request or a confirmed booking system, and which notifications or integrations are included.
Agree availability rules, required fields, cancellation wording and who responds to requests. Test the configured flow before launch. A preview submission is not a reservation, payment or live customer record.
Third-party subscriptions, message fees and payment processing are separate where applicable. The contract records account ownership, access, data responsibilities and ongoing support. No emergency response or constant monitoring is included.
View Prices & Request A QuoteProduct & Photo Editing
The brief records the images, editing level, intended use and output sizes.
You must have permission to supply and use the images. Major compositing, extra images and a different creative direction need an approved change quote. We do not treat an illustrative product concept as verified evidence of a real product.
Final flattened images are provided in the agreed formats. Layered working files and extra exports are included only when listed. Review colour, product details and any altered features before publication.
View Prices & Request A QuoteQR Video Gifts
The quote specifies the media allowance, approximate duration, message page, QR destination and hosting period if included.
Supply media and messages you have permission to use. Confirm names, dates and the intended audience. The agreement states whether the page is public, unlisted or access-controlled; an unlisted link alone is not private access control.
Music rights, additional edits and extended hosting are separately agreed. Keep a copy of delivered files. A hosted gift does not imply permanent free storage; expiry or renewal arrangements must be stated before booking.
View Prices & Request A QuoteCV & Résumé Services
Writing, rewriting, formatting, document length and PDF or editable delivery are specified in your quote.
Provide accurate experience, qualifications and contact details. We will not invent credentials. You approve factual accuracy before submission. New job targets, substantial new content and extra versions are additional scope.
This service improves the agreed document; it does not guarantee an interview, employment, admission or a particular applicant-tracking score. Personal information is handled under our privacy notice.
View Prices & Request A QuoteWebsite Maintenance & Monthly Support
See our current price guide for maintenance ranges. Your quote confirms the tasks, monthly allowance and price; existing agreed plans keep their agreed terms.
Before starting, we record the billing period, included updates or hours, response arrangements, access, backup responsibilities and any exclusions. Hosting is separate unless listed. No unlimited changes or 24-hour support is implied.
Renewal, cancellation notice and any rollover must be expressly agreed. Additional work needs approval before billing. You may request a one-off small change instead of a plan. Ending maintenance does not remove rights already granted in the website agreement.
View Prices & Request A QuoteApp Development Consultation
The consultation scope states whether you receive a discussion, written recommendations, feature plan or technical brief.
An initial consultation is free. Any paid discovery or planning work is quoted and accepted separately. A consultation does not include a working app, production backend, store submission or ongoing development.
Development, testing, security work, hosting and third-party costs require a separate scope and agreement. Estimates are planning information until a written development quote is accepted.
View Prices & Request A QuotePhotography
Availability is confirmed before booking. Your quote states the session, location, coverage time, edited image allowance and delivery arrangements.
Travel, venue fees, extra coverage, rescheduling, weather plans and cancellation arrangements are agreed before payment. Obtain required location permissions and agree consent arrangements for identifiable people.
Editing level, usage licence, credit, delivery formats and any raw-file supply are recorded in the agreement. Portfolio use requires the agreed permission. Photography is subject to availability, not automatically included in design packages.
View Prices & Request A QuoteQR Code Design
Your quote states whether the code is static or uses a separately managed redirect, plus branding and export formats.
Confirm the exact destination before generation. We check the delivered code and provide a proof; test the final printed size and material before a print run. Adding a logo must preserve contrast, spacing and scan reliability.
A static QR code has a fixed encoded destination: changing that destination requires a replacement code. A managed redirect can be updated only if separately included. Analytics, hosting, subscriptions and future destination changes are not automatically included. Continued access also depends on the linked website remaining available.
View Prices & Request A QuoteBusiness Packages & Bundles
Only the listed package components are included; the quote defines each component’s scope.
The relevant service policies apply to each item. A package does not automatically include premium tiers, additional pages, ongoing maintenance, editable files or third-party charges. Milestones, revision allowances and payment stages are recorded together.
Changes to one component do not silently expand the others. Any change to the package price or delivery schedule is agreed in writing first. Accepted existing offers remain as agreed.
View Prices & Request A QuoteSmall Website Changes After Handover
Small updates are quoted before work begins. See the current price guide for new requests; any rate already agreed for your project remains as agreed.
Examples include replacing supplied text or a photo, updating a contact detail, or changing prices on an existing page without changing its layout or functionality. Several edits may be grouped into one written request; we confirm whether that request fits this range before you approve it.
New pages, redesigns, new features, dashboards, integrations, major catalogue uploads and substantial troubleshooting need a separate quote. Maintenance-covered tasks are handled within that plan’s allowance. Correcting our failure to deliver the agreed scope is not a paid content change; report it so we can assess and remedy it under the agreement and your legal rights.
View Prices & Request A QuoteHow We Work Together
The details below apply alongside the service information above and your written project agreement.
Deposits & cancellations
What Your Deposit Covers
Your deposit goes towards your project. If you cancel after work begins, we account for the work completed and any approved costs we cannot recover. We retain only the justified amount, and refund the unearned balance. The details and protections below apply.
Booking your project
Consultations and enquiries are free. Before taking a deposit, we confirm the scope, price, deposit amount, revision allowance, timing and cancellation terms in your written quote or project agreement.
Unless we agree otherwise in writing, your project is booked and work starts only after you accept those terms, provide the required information and we receive the agreed deposit. Your deposit is credited towards the total project price; it is not an extra fee.
If you cancel or change your mind
If your plans change, let us know in writing as soon as you can. We’ll stop further work, take reasonable steps to limit extra costs and give you an itemised account of completed work at the agreed rates or milestones, plus any approved third-party costs we cannot recover.
We retain only the reasonable amount justified by that account, subject to applicable law. We do not automatically keep the whole deposit because a project was booked. If no work has begun and no approved non-recoverable costs have been incurred, your deposit is refunded in full.
A change of direction or additional work is discussed and priced before proceeding. A pause or delay does not automatically cancel a project or forfeit your payment.
If Arcform cancels or cannot deliver
If we cancel or cannot deliver the agreed service, we refund payments for work not supplied. This does not limit any right to a further refund, compensation or other remedy arising from our cancellation, failure to deliver or defective work.
Final payment & handover
We share the agreed previews as your project develops so you can review the work. Once it is approved and fully paid, we release the final deliverables, editable files and account or website access included in your agreement. Any different payment or handover arrangement must be agreed in writing.
Reviews, Revisions & Extra Work
Your quote states the number of initial concepts and revision rounds; no unlimited revision allowance is implied. A round means one consolidated set of feedback on the current agreed direction. Extra rounds, new directions and additions are priced and approved before work proceeds.
We ask you to approve proofs in writing. Silence or simply viewing a preview is not approval. An approval records your chosen direction; it does not remove your rights if our work fails to meet the agreed scope.
Prices, Payments & Separate Costs
Published prices are in Barbados dollars (BBD) and are guide ranges, not a final invoice. The accepted quote records the total, any applicable tax, deposit, payment stages, deadlines and separately approved costs. We do not add unapproved work or third-party expenses to your bill.
A deposit is part of the total price. No standard deposit percentage is imposed by this page; the amount is agreed for your project. Monthly support, hosting, domain renewals, paid fonts, licences, printing and advertising are included only where expressly listed.
Content, Timing & Paused Projects
The delivery schedule depends on the agreed brief, required content and approvals. We explain any effect of delayed information or a requested change and agree revised dates. Rush work is subject to availability and an approved fee. A delay does not automatically create a penalty, cancel a project or forfeit a deposit.
Provide accurate content and permission to use supplied assets. We will agree any copywriting, sourcing or licensed assets needed rather than silently adding them to the scope.
Files, Access & Usage Rights
The agreement lists the final files, source code, editable designs, accounts, access and usage or ownership rights being delivered. A final image or website link does not automatically include working files or a content dashboard. Client-owned accounts and renewals should be identified in the handover record.
Third-party fonts, photographs, software and platform components retain their own licences. Any retained Arcform tools and the client’s permitted use of them must be disclosed in the agreement. Public portfolio use of identifiable client work is agreed separately, including any confidentiality or launch restrictions.
After Handover
You are not required to purchase ongoing Arcform support. You may use the editing access included in your agreement or appoint another developer. A self-editing dashboard must be included in the website scope if you want to make supported updates without coding.
If you’d like us to make a small update, we’ll agree the price before starting; the current price guide covers new requests. Larger changes are quoted separately, and existing agreed rates remain in place. Hosting, maintenance and content editing are separate services unless your contract brings them together. Fixing a failure to deliver the agreed scope is not reclassified as a paid content change.
Your rights & existing agreements
Nothing in this policy removes or limits rights or remedies available under Barbados law. A non-refundable portion does not remove your rights if the agreed service is not supplied or is defective.
This policy applies to new bookings where it is disclosed and agreed before payment. It does not retrospectively change quotes, payments or projects already agreed. Changes to an existing project’s terms require mutual agreement.
For cancellations, payment questions or concerns about your project, contact us through our contact page or the Arcform contact named on your quote. Include your project or invoice reference so we can review the record.
BEFORE SIGNING
A Clear Agreement For Each Project.
These pages explain our service policies; they are not a signed project contract. Before payment, we provide a dated agreement or accepted quote that identifies both parties and records:
- The deliverables, exclusions, total price and payment stages.
- The concept and revision allowance, feedback process and delivery schedule.
- The deposit, cancellation and refund arrangements.
- The final files, usage rights, accounts and handover access.
- Any hosting, maintenance, support allowance and renewal or cancellation terms.
- The policy version supplied, any agreed exceptions and written acceptance by both parties.
New terms for an existing project require mutual agreement. Keep copies of the accepted scope, approvals, invoices and payment records with your project reference.
CLIENT REWARDS
Studio Loyalty
Ask us to confirm your studio card before you begin collecting points. An owner awards points once per eligible invoice after the work is complete, the studio has confirmed the final handover, and the client has paid the invoice in full. Points are based on eligible service spend; domains, hosting, tax and third-party charges are excluded.
20 points equal BBD $1 of discount on eligible future services. The private card displays the current earning rate, minimum invoice subtotal and maximum eligible service discount. Ask the studio to apply points before paying. Points cannot be exchanged for cash, used for third-party charges or combined with another invoice discount.
Cards belong to the linked client. Private card links show a limited balance view; keep them private and ask the studio to replace a shared or lost link. The current programme has no automatic expiry. Refund and error adjustments are recorded with a reason. Future programme changes will be communicated, and existing points retain their stated value. Pausing a programme retains balances.
Earlier payments and projects are not automatically backdated. Loyalty discounts appear on invoices; they are not cash payments. Your original project agreement and rights remain applicable.
Referral Rewards
Referral rewards must be active and confirmed by the studio. A genuinely new, separate customer must name the referrer or supply their referral code, and the studio must register the introduction before that customer’s first payment. Each new customer can be attributed once; self-referrals and existing paying clients are excluded. Reward points and minimum eligible service spend are saved at registration. After a qualifying issued invoice is fully paid and the eligible work completed, an owner confirms the reward into the referrer’s point balance once. Domains, hosting, taxes and third-party charges are excluded from qualifying spend. A referral link does not grant access to the referrer’s balance. Pending referrals can be cancelled with a recorded reason; corrections to rewarded points retain an audit history. Future rewards depend on active programme terms.
Explore Studio Loyalty